Creative Kye

Overview

We want you to love what you ordered. If something isn’t right, we’re here to help. Our return window is 30 days from the date of delivery. Requests made after 30 days cannot be accepted.

Non-Returnable Items

Due to health and hygiene reasons, the following items are final sale and cannot be returned or exchanged:

  • Clothing and apparel
  • Beauty products, skincare, and cosmetics
  • Any item marked “Final Sale” at time of purchase

Return Eligibility (All Other Items)

To qualify for a return, all of the following must be true:

  • Item is unused and in original condition
  • Item is in its original packaging
  • Return is requested within 30 days of delivery
  • Proof of purchase (order number or receipt) is provided

Damaged or Defective Items

If your item arrives damaged or defective, we will issue a full refund at no cost to you. Please contact us within 30 days of delivery and include a photo of the damage. You will not be responsible for return shipping in these cases.

Return Shipping

For all eligible returns that are not the result of our error, the customer is responsible for return shipping costs. Original shipping charges are non-refundable. We recommend using a trackable shipping method. Creative Kye is not responsible for returned items lost in transit.

Refunds

Once we receive and inspect your return, we will notify you by email of the approval or rejection of your refund. If approved, your refund will be credited to your original payment method within 3–5 business days. Your bank or card issuer may take additional time to post the credit.

Late or Missing Refunds

If you haven’t received your refund after the expected timeframe, first check your bank account and credit card statement. Then contact your bank or card issuer, as processing delays are common. If you’ve done both and still haven’t received it, contact us at info@creativekye.com.

Sale Items

Only regular-priced items are eligible for a refund. Sale and discounted items are final sale.

Exchanges

We only replace items that are defective or damaged. If you need an exchange for the same item, email us at info@creativekye.com.

Contact Us

Questions about a return or refund? We’re happy to help.

Email: info@creativekye.com Website: creativekye.com